Frequently Asked Questions
What's the difference between Basic Membership and Pro Membership?
How do I get Pro Membership?
Pro Members enjoy advanced features such as priority listing in search results, unlimited messaging, recommended candidates, and access to special entrepreneur resources. Basic Members can complete basic searches for co-founders and initiate conversations with up to 5 potential co-founder candidates each month. See the full comparison between Basic Membership and Pro Membership. Go Pro today with Pro Membership.
How do I cancel my Pro membership subscription?
To cancel your Pro membership please fill out this form. Your Pro membership will be effectively canceled at the end of its current term.
How does messaging work?
Pro Members have unlimited messaging capabilities. They can message as many candidates as they please as often as they would like.
Basic Members can initiate a conversation with up to 5 potential candidates each month. Messaging back and forth with a single candidate does not count against your monthly limit. Replying to a message you've received also does not count against your monthly limit.
You can find out how many initial messages you have remaining by visiting your Message Center. Messages do not roll over from one month to another. The monthly limit resets for all Basic Members on the 1st of each month (January 1st, February 1st, etc.)
How can I suggest a feature?
Visit our New Feature forum to suggest a new feature.
How do I hide or delete my profile?
Most members look to delete their profile because they have put their project on hold or wish not to be displayed in the search results. For this reason, we have developed two features to help you hide your name and profile while still having the full benefit of accessing the co-founder search and Resources sections.
Don't want your name visible? You can remain anonymous by checking the box "Hide my name" when editing your profile. You can then stay hidden under a pseudonym until you are comfortable sharing your real name
Don't want your profile listed? If your project is on hold or you've found your match, just select "No" under "List my profile in the search results" in "Settings" and it will remove you from the search results until you're ready to get back in the game.
If you would like your account deleted completely, please visit your Settings page.
How can I get my profile to the top of the search results?
Search results are ordered first by Pro Members, then by Basic Members. Upgrade to Pro Membership to ensure that your profile is always listed toward the top of the search results.
After membership status, the search results are then ordered by members who have most recently logged into their account. Those members who have most recently logged in are listed at the top of the search results. Staying active by logging in frequently is another great way to get your profile to the top of the search results.
I'm not receiving many responses to my messages. What's the deal?
There may be a few reasons for this. Some are simply out of your control so don't fret too much!
We do our best to ensure that our community consists of highly qualified candidates and rely on the crowd to rank and surface the most promising entrepreneurs. However, some entrepreneurs are passively seeking a co-founder and simply ignore all requests. Others who are actively searching may lack the courtesy of notifying you if they're just not interested. In most cases, they may not be interested simply because they didn't feel you were a good fit.
To improve the chance of eliciting a reply, try a few of the following tips:
First, be sure to personalize your message. Why do you feel that this person in particular would be a good match, especially when there are thousands of other potential candidates to consider? What unique assets or skills do you bring that complement that person?
Next, you may be due for a touch-up of your profile. In addition to completing your profile (or getting it as close to 100% as possible), make sure that you have written an insightful summary and added more skills, certifications (if applicable), and maybe even some events you frequently attend. A video, even one taken from your smartphone or webcam, will help give your profile some life and help you stand out. Make sure you've listed any real-time communication accounts to your profile such as GChat, Skype, and Facebook; knowing that you're able to connect immediately will encourage others to reach out.
Finally, don't forget you can always attend a co-founder matching event to find your co-founder in person. Check our Events page to see when the next event is coming up near you!
Can I used this site if I already have started a business?
Yes, especially if you are looking for advisers and interns. If you've already launched your business, and are looking to bring on a co-founder; be prepared to share in key decisions and be willing to grant significant equity. By "significant" consider somewhere in the neighborhood of 5% or more.
How come I can't create a profile as an adviser?
Currently we're in beta with this new feature. Advisers are invited but you can apply to create an adviser listing. Expect a response within about a week. If you create an adviser profile, please keep in mind, this may become a pay-to-post feature. Learn more about Adviser matching here.
How do Status Updates work?
If you Favorite someone, you will receive Status Updates from that person. You can decline to receive Status Updates, but once you decline, you will not receive status updates from any members you favorite. Members are limited to making status updates every 2 weeks. You will only receive one status update/week, from everyone you favorited who also made a status update. To make a status update, just go to the the top right and click settings>Promote Yourself Tab>Status Updates.
Still have questions? Contact us.