Frequently Asked Questions
What's the difference between Basic Membership and Pro Membership?
How do I get Pro Membership?
Pro Members enjoy advanced features such as priority listing in search results, recommended candidates, and access to special entrepreneur resources. Basic Members can complete basic searches for co-founders and message potential co-founder candidates. See the full comparison between Basic Membership and Pro Membership. Go Pro today with Pro Membership.
I don't live in the United States or Canada. Can I still create an account?
We don't currently support international membership, but plan to expand internationally in mid 2013. Sign up to be notified when we expand internationally.
How can I suggest a feature?
Visit our New Feature forum to suggest a new feature.
How do I hide or delete my profile?
Most members look to delete their profile because they have put their project on hold or wish not to be displayed in the search results. For this reason, we have developed two features to help you hide your name and profile while still having the full benefit of accessing the co-founder search and Resources sections.
Don't want your name visible? You can remain anonymous by checking the box "Hide my name" when editing your profile. You can then stay hidden under a pseudonym until you are comfortable sharing your real name
Don't want your profile listed? If your project is on hold or you've found your match, just check the "dormant" box in "Settings" and it will remove you from the search results until you're ready to get back in the game.
If you would like your account deleted completely, please contact us with the name and e-mail address connected with your account.
How can I get my profile to the top of the search results?
Search results are ordered first by Pro Members, then by Basic Members. Upgrade to Pro Membership to ensure that your profile is always listed toward the top of the search results.
After membership status, the search results are then ordered by members who have most recently logged into their account. Those members who have most recently logged in are listed at the top of the search results. Staying active by logging in frequently is another great way to get your profile to the top of the search results.
I'm not receiving many responses to my messages. What's the deal?
There may be a few reasons for this. Some are simply out of your control so don't fret too much!
We do our best to ensure that our community consists of highly qualified candidates and rely on the crowd to rank and surface the most promising entrepreneurs. However, some entrepreneurs are passively seeking a co-founder and simply ignore all requests. Others who are actively searching may lack the courtesy of notifying you if they're just not interested. In most cases, they may not be interested simply because they didn't feel you were a good fit.
To improve the chance of eliciting a reply, try a few of the following tips:
First, be sure to personalize your message. Why do you feel that this person in particular would be a good match, especially when there are thousands of other potential candidates to consider? What unique assets or skills do you bring that complement that person?
Next, you may be due for a touch-up of your profile. In addition to completing your profile (or getting it as close to 100% as possible), make sure that you have written an insightful summary and added more skills, certifications (if applicable), and maybe even some events you frequently attend. A video, even one taken from your smartphone or webcam, will help give your profile some life and help you stand out. Make sure you've listed any real-time communication accounts to your profile such as GChat, Skype, and Facebook; knowing that you're able to connect immediately will encourage others to reach out.
Finally, don't forget you can always attend a co-founder matching event to find your co-founder in person. Check our Events page to see when the next event is coming up near you!
Still have questions? Contact us.